Have you been wondering why public services and big companies employ semi-morons for customer service?
I am, I think, supposed to mention this, given how many times it has happened in the past week.
Not every customer service person acts stupid, only most of them.
So what is their stupidity about? They only hear what they know. The filter of their mind screens out everything that is not the three-four basic issues: refund request, payment plan request, return request... you know the kind most people will have.
For every issue outside of the ones that the solution is standardized, the customer rep can"t hear...
The mind did not allow the person to interact with reality, only with what"s in the mind.
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